RCCD Reports Portal Request

FAQs:

RCCD Reports Portal is a reporting platform whose primary data source is Ellucian Colleague.

  1. What is a Report Request? A request for a report of data that uses Ellucian Colleague as its primary data source based on the requester's specified criteria.

  2. What is the difference between a standard report and a one-time report? A "standard report" is a report that is hosted on the RCCD Reports Portal platform that can be run by users on demand. A "one-time report" is a custom report built for a specific request that is not intended for repeated use, and the report output is typically provided to the requester as an Excel file.

  3. What information is required for a data request?
        1. Report description. Example, "A data file with student IDs, placement, high school, and term for directly matriculated students entering MVC in 17SUM, 17FAL, 18SUM, and 18FAL."
        2. Output columns. Example: Student ID, First Name, Student Email.
        3. Parameters. Example: Limit report output by term(s), college (e.g., MOV, NOR, or RIV), or date range.

  4. How long do requests generally take? We will work to complete every request within 5 business days; however, complexity and workload may impact the actual time frame. Please submit your requests as early as possible, as there are other reports in the queue. If more information is needed to generate the report, you will receive a ServiceDesk notification asking for clarification. This may delay the completion of the request.

  5. What is the process of submitting a Data Report Request?

    1. Create a ticket for a data report request.

    2. Monitor your email for updates to the ServiceDesk ticket in case we need clarifying information. 

    3. When the report is ready, you will receive a ServiceDesk notification stating that your report is ready with information on how to access it.

  6. What if I need to provide an input file for my report request? Attach the file in the ServiceDesk ticket.

  7. What if my attachment is large? The attachment limit for ServiceDesk is 10MB. If your file is too large, you can email or use OneDrive to share your file. How to share files via OneDrive.

  8. Do I need to password protect my Excel file? If your input file contains sensitive information, to avoid data transmission violations and to protect people's personal information, you must encrypt your input file. Please respect others' privacy and protect their personal information the same way you would want yours protected.

  9. How do I communicate the password to the recipient? You can call the agent assigned to the ticket and tell them the password, or you can send them an encrypted email containing the password.

  10.  Can I just encrypt an email containing the input file? While possible, we ask that all communications and attachments remain within ServiceDesk to ensure requests are properly tracked.

  11. Can I request the data to be a Colleague Savedlist? Yes, please specify in the ticket description.