Employees should expect to lose access to RCCD employee accounts and resources on their date of separation.
Q: Why can't I keep my account?
A: Please visit: Article - Account Off-Boarding and Retiree Email Account Process
Q: Can I set up a rule to forward emails / will the forward rule remain?
A: Forwarding rules will be disabled as part of the account disable process. This serves to prevent data loss/leak of District intellectual property and business interests.
Q: Can you move all my emails to another account?
A: Since your work mailbox contains business and sensitive information, we cannot move that data elsewhere. You're welcome to forward, download, or print-to-pdf personal items.
Q: How will senders know I no longer have access?
A: Email your contacts and/or set up an auto-reply rule to let senders know that you no longer have access and (optional) provide alternate contact methods. Directions: https://support.microsoft.com/en-us/office/send-automatic-out-of-office-replies-from-outlook-com-or-outlook-on-the-web-0c193ab0-b9e1-4058-84be-a5b014242290
Q: I have accounts and services tied to my work email.
A: If the purpose is work-related, please work with your department to transition to another work email. If the purpose is personal, please transition to personal email.
Q: Who do I need to contact if I need to reset my retiree email account password or phone number associated with my email account.
A: RCCD Help Desk - Email: helpdesk@rccd.edu or Phone: 951-222-8388 - Option 3 (Hours of Operation: Monday through Friday 7:00am to 6:00pm)