Prompted to change email for Adobe account to a personal email?

Prior licensing allowed RCCD emails to be used as personal accounts that created a licensing discrepancy. This article discusses how this is being corrected.

Why am I being prompted to change the email address of my Adobe account to a personal email address?

Prior licensing allowed RCCD emails to be used as personal accounts that created a licensing discrepancy causing confusion for some end users about what account they were using.

Beginning May 20th, 2026, RCCD employees can no longer create a personal Adobe account (commonly known as an "Adobe ID") using their employee email address. Preventing the creation of a personal Adobe account with an RCCD email address allows the district to protect sensitive data and ensure work-related content stays in secure environments.

If an employee previously created a personal Adobe ID using their RCCD email address, a conflict occurs. To resolve this, the employee must update their personal Adobe ID account to use a non-RCCD email address (such as @gmail.com or @outlook.com). Adobe provides a specific grace period to resolve these account conflicts:

• 30 Day Grace Period: From the first time an employee logs in after this policy is enabled, they have 30 days to update their personal email address.
• During the window: Employees can continue to access their personal Adobe apps and data. They may choose to change the email immediately or "Skip" the prompt to continue working temporarily.
• Repercussions of Inaction: If the update is not completed within the 30-day window, the employee will be temporarily prevented from accessing the personal account and its associated data until the account email is updated to use a personal email address.
• Data Safety: Assets are not deleted after 30 days, but they remain inaccessible until the email address is changed to a personal domain.

Users who do not update their email address at the initial prompt should follow these steps to update their email address:

1. Launch the account.adobe.com profile page.
2. Sign In to the Personal Profile. When the prompt appears during login, the employee should select the Personal Account (sometimes labeled "Adobe ID").
3. Under Account and Security, select Account.
4. Locate the Email Address (Adobe ID) section and click Change.
5. Enter a new, personal email address (e.g., @gmail.com).
6. Click Save or Update.
7. Verify the New Email. The employee must click the verification link sent by Adobe to their new personal email address to finalize the change.

Employees who have work-related items in their personal Adobe ID account and would like to move them to their RCCD-managed Adobe account will need to download them from the personal account and upload them to the RCCD-managed account. Adobe’s instructions are available here: Transfer files across accounts or profiles.

Note: Comments, version history, and sharing/collaboration links may not carry over during transfer.