How to order new/replacement computer equipment and software at RCCD

Below is the process for obtaining computer equipment and software at RCCD:

Technology Purchase Process

  1. New Technology Review:
  • Any new hardware or software that has not been previously used in RCCD must first go through the RCCD IT Project Intake process.
  • The intake form is available on the RCCD ITLS Project Management Intranet page and must be completed before proceeding.
  1. Requesting a Quote:
  • All requests for computer equipment and software quotes must be submitted to the RCCD Help Desk.
  • Technology Support Services (TSS) is responsible for obtaining all technology-related quotes.
  1. Quote Approval and Purchase Requisition (PR) Submission:
  • Once TSS provides a quote, the requesting department is responsible for reviewing and approving it.
  • If modifications are needed, the department must work with TSS to adjust the quote accordingly.
  • Before submitting a purchase requisition (PR) in Galaxy, the department must ensure the following:
    • The quote was obtained by TSS.
    • The name of the TSS team member who provided the quote is included in the PR.
    • The official quote is attached to the PR.
  • PRs without proof of TSS involvement will be denied in Galaxy.
  1. Equipment Standards:
  • RCCD only quotes and supports business/professional-grade computer equipment to ensure compatibility, security, and long-term support.

Required Information for a Work Order Request Ticket to TSS

Submit a request for technology equipment from one of the two links below (IT or Media):

Request Quote for IT Equipment

Request Quote for Media Equipment

When submitting a request for technology equipment, please include the following details in the work order request/ticket:

  • Type of equipment (e.g., laptop, desktop, monitor, printer, etc.)
  • Quantity needed
  • Any special system requirements (e.g., software compatibility, memory/storage specifications)
  • Department budget constraints (if applicable)
  • Any deadlines for receiving the equipment
  • Who the final quote should be sent to

 

Clarification on Quote Approval Before PR Submission

 

Once TSS provides a quote, the department does not need additional approval from TSS before submitting the PR in Galaxy. However, the PR must include:

  • The quote provided by TSS (attached to the PR).
  • The name of the TSS team member who obtained the quote.

 

If the department has any questions about the quote before submitting the PR, they are welcome to reach out to TSS for further clarification.

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